3.1 API & Integration Manual
- Overview: Purpose, API versions, base URLs.
- Authentication: API keys, security tokens.
- Endpoints: JSON schema, request/response samples, error codes.
- Examples: cURL, PHP, Node.js, Python.
3.2 Developer Portal
- Includes changelog, sandbox credentials, SDKs, FAQs, developer support contact.
3.3 User Guides
- Guides for merchants on onboarding, dashboard use, transaction management, dispute handling.
3.4 Compliance & AML Guides
- Step‑by‑step KYC/C DD instructions, acceptable documents, screening process, record‑keeping policies.
3.5 Policies & Legal Docs
- Downloadable PDFs: Privacy Policy, Cookie Policy, AML Policy, Terms of Use.
- Track revision history and effective dates.
3.6 Support Documentation
- Support tiers: email support, ticketing links, escalation channels.
- SLA for response and resolution times for issues and fraud cases.
3.7 Version Control & Accessibility
- All docs versioned and dates clearly displayed.
- Available online in HTML and optionally PDF.
- Accessible format: search, TOC, anchors, code examples download.
3.8 Glossary & Definitions
Currencies, AML terms, HTTP codes, acronyms.
3.9 Security & Best Practices
- Secure integration tips, test vs. live environments, PCI DSS references.
3.10 Feedback Loop
- Contact channel for doc feedback and improvement suggestions.